PRESTIGE INTERNATIONAL AUSTRALIA PTY LTD Privacy Policy
As of Aug. 25, 2026
This Privacy Policy describes how Prestige International Australia Pty Ltd ("we", "us", or "our") collects, uses, and discloses personal information that you provide to us to enable us to carry out the insurance-related services you engaged Prestige International for (the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whose information we have collected pursuant to this Privacy Policy.
We are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
Please read this Privacy Policy carefully. By submitting the insurance claim form to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services and contact us immediately at the contact details set out below to discuss.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy online, update the "Last updated" date and take any other steps required by applicable law. We encourage you to review the Privacy Policy whenever you interact with us or each time you give us personal information or access our websites to stay informed about our information practices and the ways you can help protect your privacy.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations and enforce any applicable terms of service.
All the personal information we collect is necessary to fulfil a legitimate business purpose (i.e., as part of our contractual relationship with you) or otherwise collected with your express consent, which you have the right to withdraw at any time.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with us and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Health Care Program Account information, including your username, HCP member number and password.
- Health information provided by the attending physician.
- Bank account details you nominated.
- Details of Payment issued by other insurance companies.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the provision of the Services.
Some features of the Services may require you to directly provide us with certain information about yourself.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including a physician attending to your case. By authorising us to connect with such a third party, you authorise us to access and store your personal information that the third party service makes available to us, and to use and disclose it in accordance with this Policy.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
We may use your personal information for the following primary purposes:
- Providing the Services: We use your personal information to provide you with the Services in order to perform our contract with you.
- Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register a Health Care Program account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
We may also use your non-sensitive personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. We may only use your sensitive personal information, such as your health records, for secondary purposes directly related to the primary purpose, with your express consent.
If you choose not to provide your personal information, we may not be able to carry out the Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate and/or the primary purpose for which it was collected, subject to this Privacy Policy. Such circumstances may include:
- With our affiliates or otherwise within our corporate group, to provide the Services, or in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users.
| Category |
・Identifiers such as basic contact details and account information.
・Health records provided by the attending physician.
|
| Categories of Recipients |
・Third parties who perform services on our behalf (such as payment processors, fulfilment partners, customer support partners and data analytics providers)
・Our affiliates and group companies.
|
We only provide them with personal information, on a limited basis, that they need to perform their services, and we ask them to commit to using your personal information only for specific listed purposes. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right, except for our group companies, to the extent that handling of your personal information is separately consented and governed by their privacy policy.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Security and Retention of Your Information
Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.
Whilst we take appropriate technical and organisational measures, including staff training, to safeguard personal information you provide to us, we cannot guarantee that any information you send to us is secure in transit. We recommend that, whenever possible, you avoid using insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Accessing and Updating Your Personal Information
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may request access to the personal information that we hold about you by contacting us using the details below.
You may request that we correct or delete any personal information that we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading, by contacting us using the details below.
International Users
Please note that we may transfer, store and process your personal information outside Australia. Your personal information is also processed by staff and third-party service providers and partners in these countries. We may disclose your personal information to affiliated companies in Japan, the Philippines, Taiwan, Singapore, China, Thailand, the United Kingdom, Brazil, India, Mexico, Cambodia, Malaysia, Myanmar, Vietnam and Indonesia.
Complaints and Contact Details
If you have any questions, concerns or complaints about our privacy policy, or our use of your personal information, please contact us using the contact details provided below. Once your query has been lodged, we will respond to you as soon as possible.
| Email |
pisydinsurance@prestigein.com |
| Postal Address |
Suite 602 447 Kent Street, Sydney NSW 2000 |
You may also contact the Office of the Australian Information Commissioner if you are unsuccessful in getting in contact with us, unsatisfied with our response or believe that the privacy of your personal information has been compromised or is not adequately protected.
The Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au/about-us/contact-us/