Creating value closely tied to human life through comprehensive support for daily living

Prestige International is multilaterally developing business fields underpinning client companies whose mission is shifting from providing housing to providing housing-related value. As services for ensuring that residents can live in housing for the long term with peace of mind after it has been constructed and they have moved in, the Group provides call reception services to address housing-related problems (water leakage, electrical equipment, fittings, keys, glass, etc.) on a 24-hours-a-day/365-days-a-year basis, and Group company personnel provide on-scene services to resolve the problem (conducting housing inspections, making repairs, providing first aid, etc.). Prestige International also offers Park Assist services providing support for solving problems and carrying out maintenance/inspections at coin-operated parking lots and car sharing stations.

  • Number of calls Received


  • Number of Client Enterprises


  • Number of Homed Serviced


  • Number of Contracted Parking Lots


Major Clients (Client Enterprises)

Condominium developers, Real estate management and agency businesses, Housing construction companies, Household equipment and materials, Building maintenance firms, Assistance providers, etc.

Home Assistance

  • First Living Assistance Co,. Ltd.
  • Haseko Community, Inc.
  • House G-men Co., Ltd.
  • ITOCHU Urban Community Ltd.
  • JS Corporation.
  • Kintetsu Real Estate Co., Ltd.
  • Mitsubishi Estate Residence Co., Ltd.
  • Mitsubishi Jisho Community Co., Ltd.
  • Nihon Housing Co., Ltd.
  • Sumitomo Realty & Development Co., Ltd.
  • Taisei-Yuraku Real Estate Co.,Ltd.
  • TEPCO Power Grid, Incorporated

Parking Assistance

  • Meitetsu Kyosho Co., Ltd.
  • Mitsui Fudosan Realty Co., Ltd
  • Sumitomo Fudosan Syscon

*Alphabetical Order, No Honorific.

Service characteristics

A strong system for constantly providing support for daily living

Prestige International provides call reception services to address housing-related problems that can occur in everyday living (water leakage, electrical equipment, fittings, keys, glass, etc.) on a 24-hours-a-day/365-days-a-year basis, and dispatches multi-skilled Group company personnel to provide on-scene services to resolve the problem. Using an original automated system to coordinate these operations enables Prestige International to streamline its responses, thereby providing end-users with high-quality services. Precisely because demand is especially high in an emergency, all of the BPO centers are equipped with systems for sharing information with other BPO centers, which creates a system that enables continuity of service provision due to sufficient BCP measures.

TOYAMA Training Field

This large training facility provides human resource training for field personnel. An excellent environment for learning basic skills has been provided, which recreates the actual automotive trouble situations, while at the same time provides a place to learn about the hospitality philosophy of service that only people can provide. Training is carried out on a daily basis to ensure that personnel always provide customers with high-quality, uniform services.

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Useful in a range of scenarios—parking lots when you’re out and about, or your home where you spend time with your pets

If a problem occurs at a coin-operated parking lot or car sharing station when making a payment or driving your car out of the facility, Prestige International personnel will identify the problem from your call, then either use remote control or swiftly dispatch staff to resolve the problem. Furthermore, the company will also perform parking lot repairs, regular patrols, fee collection, and other duties as part of the service package. In addition, with the Premier Pet Clinic service (which specializes in house calls), you can have your pets examined in the comfort of your home, lessening the stress of visiting the veterinary clinic and having to wait for both pets and their owners.

Services that are also closely tied to important life events beyond daily living

In addition to dispatching staff to resolve problems with household equipment, Prestige International also provides support that is closely tied to a variety of important life events—including customer support related to contracts and operations that arise when you are employed or move residences, such as credit cards and the internet; regular inspection services for household equipment to allow you to continue living in your home for a long time; and building repair services for after you purchase a previously owned property.

Details of services/provider companies