Insurance BPO

Prestige International offers one-stop solutions for the essential range of services in the form of additional services for overseas travel insurance. We also provide a healthcare program for employees stationed overseas.

With nonlife insurance companies as our major clients, our overseas travel insurance claim agent service provides 24-hour Japanese language-based reception services and cashless medical services to overseas travel insurance policy holders. Moreover, we utilize our expertise in overseas travel insurance claim agent services and healthcare networks to service clients with a large number of Japanese employees stationed overseas, offering a healthcare program to handle the injuries and illnesses befalling Japanese employees stationed overseas.

  • Guidance on insurance details by Japanese staff, arrangement of cashless medical services, introductions to healthcare providers, etc.
  • Reception of insurance claims in the event of accidents overseas, local appraisal of insurance benefits, proxy payment to policy holders, healthcare providers, etc.
  • Arrangement of aircraft and accompanying medical staff, etc. in the event of serious injury, illness or fatal accidents.
  • Repair service and assessment work for policy holder belongings damaged during accident, etc. while traveling.
Contact Centers Offering Consistent Quality for All Locations

Contact centers are consolidated across our seven major overseas locations (Los Angeles, Sydney, London, Singapore, Bangkok, Hang Kong and Shanghai), and we have established a management structure ensuring that instructions and training issued from the Tokyo Center, acting as control tower, properly filter down to each location. As a result, a feature of our solution is that differences in the quality of service between locations are unlikely to form.

A Network Equipped to Accommodate All Manner of Cases

Prestige International has established its own well-balanced network across 17 locations worldwide. We are able to handle a variety of cases while coordinating between locations.

End Users Enjoy Complete Service through a Single Point of Contact

In the past, the points of contact differed depending on the case or the nature of the trouble. With end users being passed from one point of contact to the next or made to wait for long periods, instead of a desire to resolve trouble as quickly as possible, they would often feel stress. Given this, we have established a structure that unifies points of contact in order to offer service in Japanese, reduce end user waiting times and respond to resolve troubles quickly.
We offer a one-stop solution for various support services related to the healthcare of transferred personnel for companies that have expanded overseas, including the lowering of medical costs and various other expenses and the bulk proxy handling of insurance claim processing.

We offer a one-stop solution for various support services related to the healthcare of transferred personnel for companies that have expanded overseas, including the lowering of medical costs and various other expenses and the bulk proxy handling of insurance claim processing.

Detailed Information
Major Clients (Client Enterprises)