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BPO Business

 Recent market changes and rising competition among competitors have made it essential to effectively focus resources on your main business.
 
 Surviving in this difficult competitive environment requires cost efficiency and the investment of business resources (people, goods and money) as quickly and strategically as possible. However, many Japanese companies are constrained in this respect, by employment patterns involving a fixed cost burden, decision-making processes requiring coordination among many related divisions, and inordinate time need to execute a strategy.
 
 Business Process Outsourcing (BPO) has become the most effective way to achieve and exercise your management strategies. BPO enables you to restructure your operations processes and improve efficiency.
 

Service Menu

 Our BPO business is not only a packaged solution business; it improves customer satisfaction and the performance of our clients’ core business by providing knowledge and know-how in each industry and specialization.
 
　CRM & e-CRM Solution

This is the basic BPO service, in which we handle a call center on behalf of our clients.
At the Akita BPO campus, we provide an efficient, high-quality operation 24 hours a day, working with a maximum of 1,200 seat systems using the latest IT equipment and security. We also have a global network with each contact center in our Group. All of these elements enable our clients to offer a high degree of satisfaction to end users while enjoying superior cost performance.
　Claim Process Solution

We provide support in all kinds of emergencies, accidents and illnesses, by processing a diverse array of claims.
By not only making initial responses and passing on information, but also linking operations that are tailored to each unique case, we can create comprehensive systems that are not feasible for conventional insurance services.

 Our global network excels at providing support for troubles overseas, which can accompany business travel and international postings.
　Payment Process Solution

We arrange staff and advance fees for the use of services offered by our clients through partners, such as roadside assistance (dealing with flat tires and keys locked in vehicles) and overseas medical surgery.

 We promote client loyalty by offering end users with greater convenience and assurance.

　Data Process Solution

We offer a payment and bill issuing service in response to inquiries from end users and our partners (participating stores).
This service is normally provided through our Group contact centers. However, we are also able to dispatch staff to handle certain functions onsite. This is a solution that reduces the processing burden on clients handling online payments of credit and debit cards, for instance.

　Data Maning Solution

Each contact with an end user requires a database update, which should be done daily. The database ultimately becomes a vital information resource.
Our Group designs and constructs database in a format that facilitates future business activities, links the database to analysis and specific marketing plans, and offers customer relationship management (CRM) support, centered on customer management and acquisition.

Section Introduction

Roadside Assistance Insurance
     
CRM   Card
     
Property    

 

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